FAQ

Frequently Asked Questions

Shanghai Garment custom garment

Find quick answers to common questions.

We’ve collected the questions clients ask most often during the cooperation process, so you can better understand our services, timelines, and workflow. If you don’t see your question here, contact us anytime.
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Section 1: Cooperation & Customization

We are a vertically integrated garment manufacturer with more than 17 years of experience. We manage design support, sampling, production, and quality inspection directly, giving us stronger control over cost, quality, and delivery.
We provide both OEM and ODM services. For OEM, you provide the design files, tech packs, or samples, and we produce according to your specifications. For ODM, you share a concept or style direction, and our design team can recommend existing styles or develop customized options.
Our MOQ is 1,000 pieces per order, which can usually be split into 4–5 styles or color combinations.
Yes. We support full brand customization, including woven labels, printed labels, care labels, hang tags, and packaging. Please share your branding requirements when you send your inquiry.
To help us quote accurately and move quickly, please share your product reference or style number, target quantity, size range, fabric and color requirements, logo/label/packaging needs, and target delivery date. The more details you provide, the faster and more accurate our response will be.
Section 2: Samples
 
Yes. We strongly recommend approving samples before placing a bulk order. You can submit a sample request through the “Apply for Sample” button on the product page or contact us directly.
For existing styles, samples are usually paid and the sample fee is covered by the customer. After you confirm a bulk order, some sample fees may be refunded. For fully customized development, sampling fees are quoted based on the project. Please contact our sales team for details.
Existing-style samples are usually shipped within 3–5 business days after payment. Custom samples typically take 2–3 weeks, depending on complexity. We support international express shipping through carriers such as DHL and FedEx.
A pre-production sample is the final confirmation sample made with the approved fabric, trims, colors, and workmanship before mass production begins. We can provide PP samples so you can confirm every detail before bulk production.
Section 3: Pricing & Payment
 
Please contact us directly by email or through our contact form at elaine@fumaoclothing.com. For the most accurate quote, include your product style or reference number, target quantity, process requirements, and customization details.
Our quote usually includes product cost, standard packaging, and factory pricing. International shipping, insurance, and import duties are not included unless requested, but we can help arrange logistics and provide shipping options.
We accept wire transfers. For established customers with a strong order history, flexible payment terms may be available.
Section 4: Production & Delivery
 
Production time depends on order quantity, style complexity, and our current schedule. In most cases, mass production takes 4–12 weeks after sample approval. We’ll provide a detailed production timeline when your order is confirmed.
Yes. We support in-process inspections and final inspections before shipment. You may appoint a third-party inspection agency such as SGS or BV, or visit in person to confirm that the goods meet your standards.
We will always do our best. If you have an urgent deadline, please tell us as early as possible. We will check our production schedule and material availability, then confirm whether a rush order is feasible and what timeline we can support.
Section 5: Quality Control
 
We use a structured quality control system, including incoming fabric and trim inspection, in-line checks during key production stages, and final inspection before packing to confirm the goods meet AQL standards.
We stand behind our product quality. We provide inspection reports before shipment, and if an issue is confirmed to be our responsibility after delivery, please send photo or video evidence right away. We’ll review the case and offer a practical solution, such as rework, compensation, or remake.
We are committed to compliant and ethical production. Please contact us for details about factory certifications and audit reports, and let us know if your brand has specific compliance requirements.
Section 6: Logistics & Shipping
 
Yes. We support trade terms such as EXW and FOB, and we can also help arrange international ocean or air freight and quote landed-cost options when needed.
After shipment, we’ll provide the relevant transport documents, such as the bill of lading or air waybill, so you can track the shipment status in real time.
EXW means you collect the goods from our factory and manage all shipping. FOB means we deliver the goods to the port and load them onto the vessel, while you handle freight and destination charges. DDP means we arrange shipping, customs clearance, duties, and delivery to your address.
Section 7: After-Sales & Reorders
 
Yes. We keep key production records for repeat orders, including fabric, color, size, and workmanship details, so future reorders can be produced more efficiently and consistently.
Yes. You can adjust color, size ratio, fabric, labels, packaging, or other details when reordering. Please share the changes clearly so we can confirm feasibility and update the quote if needed.
Still have questions? Our team is ready to provide one-on-one support and tailored solutions.

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CONTACT USWhatsApp: 8613795308071WeChat: 13795308071Email: elaine@fumaoclothing.com

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CONTACT US
WhatsApp: 8613795308071
WeChat: 13795308071
Email: elaine@fumaoclothing.com